Last updated: 14 September 2026
Alluvi Healthcare UK respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains the types of information that may be collected when you use this website, place an order, contact us or otherwise interact with our services.
Who this policy applies to
This policy applies to visitors, customers and other users of alluvihealthcaresuk.com. It should be read together with our Terms & Conditions, Returns & Refunds Policy and any cookie information shown on the website.
Information we may collect
Depending on how you use the website, we may collect information you provide directly, such as your name, email address, telephone number, billing or delivery details, order information and messages sent through contact forms. We may also receive technical information such as browser type, device information, IP address, pages viewed, referral source and basic website-usage data.
How information may be used
We may use personal information to process and administer orders, provide customer support, respond to enquiries, maintain account and transaction records, prevent fraud or misuse, improve website performance, comply with legal obligations and protect the security of the website and its users.
Lawful bases
Where UK data-protection law applies, personal information may be processed because it is necessary to perform a contract with you, because we have a legal obligation, because we have a legitimate interest that is not overridden by your rights, or because you have given consent where consent is required.
Payments and service providers
Payments, hosting, analytics, email delivery, security, shipping or other website functions may be supported by third-party service providers. Those providers may process information only to the extent needed to provide their services, subject to their own legal obligations and privacy terms. We do not intentionally publish full payment-card details on the website.
Cookies and similar technologies
The website may use cookies or similar technologies for essential site functions, security, shopping-cart operation, preferences, analytics and performance. Where consent is legally required for non-essential cookies, the website should request it before those cookies are used.
How long information is kept
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order administration, accounting, fraud prevention, dispute handling and legal or regulatory obligations. Different categories of information may have different retention periods.
Sharing information
We do not sell personal information. Information may be shared with service providers, professional advisers, payment or delivery partners, regulators, law-enforcement bodies or other parties where this is necessary to provide a service, protect rights, prevent misuse or comply with law.
International transfers
Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards should be used when required by applicable data-protection law.
Your data-protection rights
Subject to applicable law and any relevant exemptions, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, request data portability, or withdraw consent where processing is based on consent.
You also have the right to raise a concern with the UK Information Commissioner’s Office where UK data-protection law applies. More information is available from the ICO at ico.org.uk.
Security
Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure.
Children
This website is not directed to children. We do not knowingly seek to collect personal information from children through the website.
Research-only product context
Alluvi Healthcare UK presents research and development products for laboratory and scientific research purposes only. Product pages and educational material are not intended to provide medical advice, diagnosis, treatment, dosing or personal-use instructions.
Changes to this policy
This Privacy Policy may be updated when website practices, services or legal requirements change. The current version will be published on this page with an updated revision date.
Contact
For privacy questions or requests concerning your personal information, please use the Alluvi Healthcare UK contact page. We may need to verify your identity before responding to certain data-rights requests.